AI sales assistant for online stores
neb sits on every page of your store and answers in a chat, at any hour, in the shopper's language. It uses your product pages, size charts, care labels and delivery pages. When your pages are silent, it says "I don't know" and tells you what was asked.
7 days free, then $50/month Installs on Shopify, WooCommerce, Wix and more About ten minutes to set up
The questions nobody answers
Somebody is on your product page right now. They like it. Then they wonder about something.
The answer to most of these is already on your site. It's in a size chart, a care label, or a delivery page three taps away. On a phone, with one thumb, nobody finds it. So they don't ask, and they don't buy.
A written FAQ can't reach every question. Your inbox answers them a day later. At 2 am, nobody answers at all.
Your help desk handles the questions that come after the money. This is about the ones that come before.
How it works
Add neb to your store on Shopify, WooCommerce, Magento, Wix, BigCommerce, Squarespace or Webflow, or paste one snippet into any site.
Product pages, size charts, care and ingredient labels, delivery, returns and FAQ pages. It picks up your tone, so it sounds like your shop and not like a robot.
A few minutes of settings, including where to send shoppers when only your team can help. From then on it answers every question on every page, at any hour.
Don't take our word for it
This neb answers from this website, under the same rules it follows on your store. Ask it something the site doesn't cover and watch what it does.
When neb doesn't know, it says so and offers to pass your question to the team. On your store, those questions go into your morning report.
The rules it works under
You can read every conversation it has, and check each answer against your own pages.
What you get back
neb talks to your shoppers all day. Each morning you get a report: what they asked, and what your pages couldn't answer.
A question your pages couldn't answer is a line you can add. Add it once and neb answers it from then on. That's information you can't buy anywhere else: the exact words your shoppers use, about your products, before they paid.
Example shop, not real data
Even on days when nobody buys, you learn what to write and what to stock.
Built for Shopify first. On every other platform it installs with a plugin, an extension or a short snippet. You don't need to rebuild anything. See the install steps
The arithmetic
Use your own numbers. They stay in your browser.
Read this before you start
If none of these is you, try it for seven days.
Pricing
$50 / month
7-day free trial
$250 / month
For larger stores
The free trial is on Starter. Prices are in US dollars.
neb is an AI sales assistant for online stores. It sits on every page of your store and answers shoppers' questions in a chat, at any hour, from what your own pages say.
Starter is $50 a month with a 7-day free trial. Pro is $250 a month, for larger stores. Talk to us about it.
About ten minutes of your time. You install it, it reads your store, and you go through a few settings.
It's built for Shopify first. It also installs on WooCommerce (WordPress), Magento 2, Wix, BigCommerce, Squarespace and Webflow, and on any other site with one snippet.
From your store's own pages: product pages, size charts, care and ingredient labels, delivery and returns pages, and FAQs. If it isn't written on your site, neb doesn't say it.
It says "I don't know", tells the shopper where to get an answer, and adds the question to your morning report. Write the answer on your page and neb will use it from then on.
It only repeats what your pages say, and it gives the same answer to the same question at any hour. You can read every conversation and check each answer against your pages. If a page is wrong, fix the page and the answer changes with it.
No. It shares only the offers you've created, with their terms. If there's no code, it says so.
They don't want a menu of buttons that never answers the question. neb answers the actual question, in the shopper's words and yours. And it waits to be asked. It doesn't pop up on people who are just looking.
Yes. It picks up the tone of your pages, so a playful shop sounds playful and a technical shop sounds precise.
Yes. It answers in the shopper's language, so they don't have to write in English.
No. Questions about allergies, skin, pregnancy, health, pets' safety, legal or financial matters go to a doctor, pharmacist, vet or the right professional. It still reads your label exactly as written.
No. It says so plainly and points the shopper to your team or contact page.
A help desk handles questions after the money: where's my order, I want a return. neb handles the questions before it: which one, will it fit, will it arrive in time. That's where a sale is won or lost.
What matters is whether your products are written down, not how technical they are. Bolts or perfume, if the spec, the chart or the note is on the page, neb can answer from it. The morning report shows you what's missing.
No, and we won't pretend to. Nobody can prove which sale an answer made. What you get is every conversation and a morning report of what shoppers asked. Read them during the free week and decide.
The details will be in our privacy policy, which is being finalised. If you need an answer before you start, and leave your email. The team will reply.
Starter continues at $50 a month. If you have a question about billing or cancelling before you start, and leave your email.
neb answers it from your own pages, in their language, at any hour. It says "I don't know" when it should. Tomorrow morning, you find out what your pages are missing.
Start the 7-day free trial7 days free, then $50/month About ten minutes to set up Or , bottom right.
